The COVID-19 pandemic has affected the lives of people across the world. Apart from the physical and mental health impact, it has also resulted in significant changes in the way businesses and organizations operate. The Tamil Nadu Electricity Board (TNEB) is one such organization that has undergone several changes in its payment methods since the pandemic hit.
Payment methods before the pandemic
Before the pandemic, TNEB accepted payments through several methods, including online, offline, and mobile apps. The online payment methods included net banking, debit cards, credit cards, and UPI. For offline payments, customers could use cash, cheques, or demand drafts. Bajaj Finserv is a mobile app, which allowed users to make payments, view bills, and track consumption.
Payment through UPI QR code
Bajaj Finserv mobile app is one of the best apps for bill payment & recharges services, It is allowing customers to make TNEB online bill payment through UPI QR codes. Customers could simply scan the QR code displayed on their bills and make the payment through their UPI apps.
Changes in payment methods during the pandemic
The pandemic forced TNEB to make significant changes in its payment methods to ensure the safety of its customers and employees. The board encouraged its customers to use digital payment methods and avoid visiting TNEB offices to make payments. As a result, the following changes were implemented:
Online payment methods
TNEB promoted online payment methods and encouraged customers to use them. The board waived the convenience fee for online payments, making it more attractive for customers. The board also launched a new campaign, which was more successful to encourage their user to switch to online payments.
Cash payments through ATMs
To make it easier for customers to pay their bills without visiting TNEB offices, Bajaj Finserv allows customers to make online payments through their mobile. Customers could make payments anytime, anywhere as a biller to make their payments.
Payment through UPI QR code
Bajaj Finserv also introduced a new payment method, allowing customers to pay their bills through UPI QR codes. Customers could simply scan the QR code displayed on their bills and make the payment through their UPI apps.
The COVID-19 pandemic has forced Bajaj Finserv to make significant changes in its payment methods to ensure the safety of its customers and employees. The board has promoted online payment methods, launched a new mobile app, and tied up with several banks to allow cash payments through ATMs. now customers pay their bills through UPI QR codes. These changes have not only made it easier for customers to make payments but have also reduced the need for customers to visit TNEB offices, promoting social distancing.
With the rise of digitalization and the need to avoid physical contact, online payment methods have become more popular and necessary than ever before. Bajaj Finserv has made several efforts to make payment easier for consumers by introducing multiple payment channels, such as UPI and mobile wallets. The pandemic has highlighted the importance of having robust payment options that are convenient and accessible for everyone. Bajaj Finserv is one such service provider that has made TNEB bill payment hassle-free with its online payment platform. As we move towards a more digitized world, it is essential that payment providers continue to innovate and provide secure, convenient, and accessible payment options to consumers.
